The data privacy settings of your browser prevent this site from functioning properly. Please open the site in a new tab. Alternatively, you can allow cross-sitetracking in your browser.
Open in new tab
Customer Success Expert (m/f/d) - Integrated Photonics - Job Eggenstein-Leopoldshafen - Jobs at Nanoscribe

Customer Success Expert (m/f/d) - Integrated Photonics

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 90 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe - a Member of the BICO Group since June 2021.
For our office in the Karlsruhe area we are looking for a Customer Success Expert (m/f/d) - Integrated Photonics in full time.

Job description

You are part of our customer success team, which is the interface between our R&D and our customers with respect to all printing processes and applications. You are the expert for integrated photonic applications within the team and as such you

  • demonstrate the outstanding precision and wide application possibilities of our printers to prospects and customers in academia and industry, specifically in the field of integrated photonics with the novel Quantum X align
  • execute feasibility studies and print jobs and act as consultant for prospects in the framework of their feasibility print projects
  • train and support our customers via e-mail, remote sessions and webinars, enabling them to realize their microfabrication ideas with our printers
  • transfer the latest technologies and processes internally as well as to our customers
  • create and optimize all product related content for our customer support in academia and industry such as articles for our online help portal, structure library, software release information and training documents

This position includes occasional travel, potentially worldwide

Your profile

  • You have successfully completed master studies with strong technical or engineering background (like physics, engineering or life sciences), ideally PhD
  • You have strong laboratory experience in microfabrication with 3D printing in the field of photonic integrated circuits & assembly
  • You are fluent in written and spoken English, especially in scientific language– knowledge of other languages is a plus
  • You are a skilled presenter and enjoy transferring knowledge
  • You have outstanding analytic problem solving skills and thrive for precise and complete technical documentation
  • You have excellent organizational skills
  • A sure instinct for intercultural communication is inherent to you
  • Your curiosity about scientific advances is insatiable

Our offer

At Nanoscribe, close to 100 highly qualified employees from over 15 countries are working on the future of 3D microfabrication. We are passionate about enabling groundbreaking scientific

discoveries and driving industrial innovation. A healthy work-life balance is just as important to us as constructive teamwork. That is why we promote a spirit of community through a variety of team events. Flat hierarchies, co-determination, and constructive, open communication at all levels characterize our corporate culture. We encourage and demand entrepreneurial thinking and responsible action from every employee. Our employees have a great sense of responsibility and are given the flexibility they need to take action. Their contribution to the company's success is immediately apparent. Our employees are our most important assets.

Grab your chance at being part of a committed team of a market leading company within the technology sector of 3D micro printing. Apply now by submitting your CV, motivation letter, salary expectation as well as possible starting date.