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Field Service Engineer (m/f/d) Americas - Job Burlington - Jobs at Nanoscribe

Field Service Engineer (m/f/d) Americas

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 70 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe is member of the BICO Group since June 2021.

We are looking for a Field Service Engineer (m/f/d) based at our office in the Boston, MA area, alternatively near a major airport along the west coast. 

Job description

  • Commission our 3D printers in the Americas including unpacking, assembly, laser alignment, tuning and testing 
  • Train our customers and provide technical support 
  • Maintain and service our customers’ 3D printers remotely?as well as in the field 
  • Act as an agent for bug reports and feature requests between our customers and our product development department
  • Strengthen the relationship with our customers 
  • Contribute to continuous improvement of company processes and procedures 
  • This position includes about 40% travel mainly within US and occasionally worldwide 

Your profile

  • Successfully completed studies with a strong technological background 
  • Practical experience with delicate mechanics or optical beam path alignment 
  • Ability to work reliably and independently
  • Strong presentation skills and the drive to transfer knowledge 
  • Excellent command of spoken and written English
  • Eagerness to travel 
  • Cultural sensitivity in customer relations 
  • You consider yourself a team player with an honest and professional working attitude

Our offer

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gather an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field. You can either choose to be based at our BICO office in Boston or you work at home office at maximum 30min away from a major airport in the vicinity of the west coast. 

During your training you will initially spend about three months in Germany. After that, you will be accompanied for a few field trips until you have become sufficiently independent to go solo. 

This position includes the chance to stay in touch with the forefront of scientific research in the fields of life-sciences, photonics, material science, micro-optics, micro-robotics and many more. 

You support our customers to become expert users and convey your excitement for our technology. 

Grab your chance at being part of a committed team of a market leading company within the technology sector of 3D micro printing. Apply now by sending your CV, motivation letter, salary expectation as well as possible starting date