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Field Service Engineer (m/f/d)

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 90 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe - Member of the BICO Group since June 2021.

We are looking for a Field Service Engineer (m/f/d) based at our office in the Karlsruhe area.

Job description

Commission our 3D printers in Europe including unpacking, assembly, laser alignment, tuning and testing
Train our customers and provide technical support
Maintain and service our customers’ 3D printers remotely as well as in the field
Gather and document customer and support feedback
Act as an agent for bug reports and feature requests between our customers and our product development department
Contribute to user and customer events
Strengthen the relationship with our customers
Contribute to continuous improvement of company processes and procedures
This position includes about 60% travel mainly within Europe and occasionally worldwide

Your profile

Successfully completed studies with a strong technological background
Practical experience with delicate mechanics or optical beam path alignment
Outstanding problem solving and documentation skills
Ability to work independently and concentrated under pressure particularly during field service
Strong presentation skills and the drive to transfer knowledge
Exceptional communication skills and excellent command of spoken and written English
Eagerness to travel
Cultural sensitivity in customer relations
You consider yourself a team player with an honest and professional working attitude

Our offer

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gather an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field.

This position includes the chance to stay in touch with the forefront of scientific research in the fields of life-sciences, photonics, material science, micro-optics, micro-robotics and many more.

You support our customers to become expert users and convey your excitement for our technology.

Grab your chance at being part of a committed team of a market leading company within the technology sector of 3D micro printing. Apply now by sending your CV, motivation letter, salary expectation as well as possible starting date.

Submit application