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Field Service Engineer (m/f/d) 3D printer - Entry Level

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe - Member of the BICO Group since June 2021.

For our location in Eggenstein-Leopoldshafen, north of Karlsruhe, we are looking for a Field Service Engineer (m/f/d) in full-time. This job is particularly suitable for career starters, who will be prepared for this position in an intensive on-the-job training program.

Job description

Commission our 3D printers mainly in Europe including unpacking, assembly, laser alignment, tuning and testing
Train our customers and provide technical support
Maintain and service our customers’ 3D printers remotely as well as in the field
Gather and document customer and support feedback
Act as an agent for bug reports and feature requests between our customers and our product development department
Strengthen the relationship with our customers
Contribute to continuous improvement of company processes and procedures
This position includes about 60% travel mainly within Europe and occasionally worldwide

Your profile

Successfully completed studies with a strong technological background
Initial work experience through internships and student jobs
Outstanding problem solving and documentation skills
Ability to work independently and concentrated under pressure particularly during field service
Strong presentation skills and the drive to transfer knowledge
Exceptional communication skills and excellent command of spoken and written English
Eagerness to travel
You’re a team player with an honest and professional working attitude

Candidates (m/f/d) must be currently located in the European Union and have the legal authorization to work on a full-time basis.

At Nanoscribe, highly qualified employees from over 15 countries are working on the future of microfabrication. We are passionate about enabling groundbreaking scientific discoveries and driving industrial innovation. In doing so, a good work-life balance is just as important to us as constructive teamwork. We promote cohesion with a variety of team events such as a barbecue on our roof terrace or our annual company outing.
Our company culture is characterized by flat hierarchies, co-determination and constructive, open communication at all levels. With us, you can expect a challenging and varied field of activity that offers you a great deal of creative freedom.

We offer you:

a performance-related salary with vacation and Christmas bonuses
pension allowance
30 days of vacation
a state-of-the-art workplace in the new Zeiss Innovation Hub in front of KIT Campus Nord
attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, capital-forming benefits or for the canteen
Employee discounts via the Corporate Benefits program
Annual employee development meetings
Individual further training measures

We look forward to receiving your application (letter of motivation, CV and references), stating your salary expectations and possible starting date. Do you have any further questions? Then we look forward to your call.

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