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Customer Success Engineer (m/f/d) 3D Microfabrication - Job Shanghai - Jobs at Nanoscribe

Customer Success Engineer (m/f/d) 3D Microfabrication

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. 

For our Shanghai office we are looking for a Customer Success Engineer (m/f/d) to join our growing team. 

Our Shanghai subsidiary is expanding rapidly in this dynamic and fast-evolving market. As the number of installed systems across China continues to rise - driven in particular by the strong adoption of our Quantum X platform - we are strengthening our local presence to better support industrial and research customers in photonics, integrated photonic packaging, and lithography.

If you are inspired by the idea of working in an environment that blends the speed and energy of China with the precision and innovation of German engineering, we would be delighted to meet you.

Job description

As a Customer Success Engineer, you will operate and manage our demonstration laboratory in Shanghai, working with Nanoscribe’s Quantum X system as well as key characterization tools such as SEM and optical microscopy. In this role, you will serve as a vital link between our technical teams in Germany and our customers in China, providing expert technical support, training, feasibility studies, and printing services. The position places a strong emphasis on integrated photonics and industrial applications.

Product Demonstrations & Sample Fabrication
  • Operate and maintain the Quantum X system for 2-photon polymerization (2PP) 3D printing in the Shanghai Demo Lab.
  • Design and execute print jobs for potential customers to demonstrate system capabilities.
  • Evaluate customer requirements and advise on technical feasibility.
Customer Training & Technical Support
  • Provide comprehensive customer support via email, online meetings, webinars, and on-site visits.
  • Conduct training for new and existing customers on system operation.
  • Troubleshoot printing challenges and ensure high customer satisfaction.
Laboratory & Equipment Management
  • Maintain key lab equipment, including the Quantum X system and characterization tools.
  • Ensure the Demo Lab complies with micro- and nanofabrication cleanliness standards.
Market Insight & Feedback
  • Collect customer feedback and service data to support product improvements.
  • Stay informed about the latest trends in photonics and micro/nanofabrication.
  • Prepare concise, high-quality technical documentation and reports.

Your profile

Education
  • Master’s degree or PhD in a relevant science or engineering discipline.
  • Preferred fields: Integrated Photonics, Optics, Photonics, Physics, or related engineering subjects.
Experience
  • 1–3 years of relevant experience (exceptional Master’s or PhD graduates will also be considered).
  • Required: Hands-on experience with two-photon polymerization (2PP) 3D printing.
  • Familiarity with micro/nanofabrication and lithography environments.
  • Proficiency in operating SEMs and optical microscopes.
Skills & Languages
  • Language: Fluent English for daily communication with the German HQ.
  • Software: Strong CAD skills and proficiency in MS Office; simulation experience in photonic device design is a plus.
  • Excellent documentation skills, including the ability to use AI-assisted tools efficiently.
Personal Attributes
  • Strong customer-oriented mindset and problem-solving ability.
  • Able to thrive in a fast-paced environment with high resilience.
  • A deep understanding of photonic packaging or industrial micro/nanomanufacturing is a plus.

Our offer

  • Access to world-leading 3D micro- and nanofabrication technologies.
  • Competitive compensation package.
  • An international, collaborative working culture with strong ties to our German headquarters.
  • Significant opportunities for growth and for shaping Nanoscribe’s future in the Chinese market.