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Field Service Engineer (m/f/d) Americas

We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 90 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry. Nanoscribe is member of the Lab14 group since December 2024.

As an equal opportunity employer, we do more than accept difference. We celebrate diversity, we support employees from a wide range of backgrounds, and we benefit from the added creativity and richness that these differences bring to our offices and community. We pride ourselves on being a collaborative environment where everyone's talents and opinions contribute to the greater good and are always recognized.

We are looking for a Field Service Engineer (m/f/d) based at our sister company’s office in Torrance, CA, alternatively near a major airport in the western US.

Job description

Commission our 3D printers in the Americas including unpacking, assembly, laser alignment, tuning and testing
Train our customers and provide technical support
Maintain and service our customers’ 3D printers remotely as well as in the field
Act as an agent for bug reports and feature requests between our customers and our product development department
Strengthen the relationship with our customers
Contribute to continuous improvement of company processes and procedures
This position includes about 40% travel mainly within US and occasionally worldwide

Your profile

Successfully completed studies with a strong technological background
Practical experience with delicate mechanics or optical beam path alignment
Ability to work reliably and independently
Strong presentation skills and the drive to transfer knowledge
Excellent command of spoken and written English
Eagerness to travel
Cultural sensitivity in customer relations
You consider yourself a team player with an honest and professional working attitude
You are currently located in the United States and have the legal authorization to work on a full-time basis

Our offer

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gather an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field. You can either choose to be based at our sister company's office in Torrance, or you work at home office at maximum 30min away from a major airport in the vicinity of the west coast.

During your training you will initially spend about three months in Germany. After that, you will be accompanied for a few field trips until you have become sufficiently independent to go solo.

This position includes the chance to stay in touch with the forefront of scientific research in the fields of life-sciences, photonics, material science, micro-optics, micro-robotics and many more.

You support our customers to become expert users and convey your excitement for our technology.

Grab your chance at being part of a committed team of a market leading company within the technology sector of 3D micro printing. Apply now by sending your CV, motivation letter, salary expectation as well as possible starting date

Bewerben Übersicht